Testimonials

Thank goodness for my physician and FidaLab. Recently my husband had a flight booked to see an ailing relative in Europe and at the last moment found out that he would need a negative COVID test for his flight. My physician found FidaLab and the FidaLab team made sure that the test results were released in time for the flight. My husband was able to make his flight and see his aunt before she passed away. We can't thank them enough!

Last week we had all of our residents and staff tested. We used FidaLab to do our lab results. They provided us with the test kits Monday night and after we tested 84 people on Tuesday, the samples were picked up and taken to the lab. They were processed and we received the results in less than 24 hours. They were professional and efficient and their communication methods have been clear and quite thorough. They were able to handle a volume of 84 tests as well as they did with one or two. I strongly recommend using them to assist with testing should you find yourself or someone you know in need of their services.

 I just wanted to take a quick moment to thank FidaLab for their superior customer service and response time to urgent Covid testing. The ability for FidaLab to process samples same day or within 24-48 hours has been instrumental at allowing our clinicians to return to work swiftly. We serve the geriatric population who are medically very compromised so getting our staff tested upon a Covid exposure and cleared to return to work quickly has been very valuable. We have not been able to find the level of customer service and response time from any other lab in the greater King or Pierce County area. It has been a pleasure working with FidaLab and look forward to our continued relationship.

At the beginning of the Coronavirus pandemic we struggled to identify a laboratory service that provided PCR COVID-19 testing with fast turn around times. Once we identified and used FidaLab for the first time, we knew that we had found the lab that we wanted to partner with. While we hear of turn around times across the country exceeding 5 days, we consistently receive results within 24 hours of samples being shipped. The outstanding communication from FidaLab and the "we can get it done" mentality of the entire staff has made this stressful process easier. They have taken all the guess work out of the process. They provide not just tests kits, but the ice packs, cooler, shipping box, and biological stickers that are required. From the moment that samples are sent in, the package is tracked by FidaLab staff to ensure that they are received at the time expected. I cannot express my gratitude for FidaLab and all the team members that are working around the clock to help provide information that is used to protect a very vulnerable population Thank you!

In an effort to best serve our patients and staff we have turned to FidaLab for Covid-19 testing. Their team has been instrumental in us meeting our regulatory needs, and have set a high standard of customer satisfaction. In the ever-evolving world of Covid-19 the skilled nursing industry must posture itself to meet the fluid dynamics of the industry as we learn more about the virus and the pandemic as a whole. FidaLab has helped us to navigate the landscape of Covid by meeting our needs at every level and has made it convenient for us to satisfy the demands of rigorous testing schedules. The team at FidaLab is transparent in their communications and always follows through with our requests. I am pleased to partner with FidaLab and look forward to a continued relationship with them.